I.T.E.S.

The term "information technology enabled services" (ITES) refers to a wide range of services that use IT to enhance and simplify different business operations. These services include Knowledge Process Outsourcing (KPO), which includes specialised services like market research, data analysis, and legal services; Business Process Outsourcing (BPO), which includes customer support, technical support, telemarketing, and back-office operations; and IT outsourcing, which includes software development, system integration, and maintenance. Infrastructure management, managed services, and cloud services are also included in ITES. By assigning non-core tasks to specialised service providers, ITES aims to increase productivity, lower operating expenses, and free up companies to concentrate on their core skills.